John Christopher’s Natural Therapies General Data Protection Regulations Policy

The Company is committed to protecting the privacy and security of your personal information.

This document describes how we collect and use personal information about you during and after your treatment relationship with us, in accordance with the General Data Protection Regulation (GDPR).

It applies to all customers.

We are required under data protection legislation to notify you of the information contained within this document.

This notice applies to current and former customers. This notice does not form part of any contract of treatment or other contract to provide services. We may update this notice at any time.

It is important that you read this notice, together with any other Terms and Conditions notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.

Data protection principles:

We will comply with data protection law. This says that the personal information we hold about you must be:

1. Used lawfully, fairly and in a transparent way.

2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.

3. Relevant to the purposes we have told you about and limited only to those purposes.

4. Accurate and kept up to date.

5. Kept only as long as necessary for the purposes we have told you about.

6. Kept securely.

The kind of information we hold about you:

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

There are "special categories" of more sensitive personal data which require a higher level of protection.

We will collect, store, and use the following categories of personal information about you:

  • Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses.

  • GP Name, Address, and contact information

  • Date of birth.

  • Gender.

  • Partial Bank information (refund purposes)

How is your personal information collected?

We collect personal information about customers through the contact and booking facilities on the website and/or treatment process.

How we will use information about you:

We will only use your personal information when contacting you for follow up appointments, or replying to a query. We share your personal information in the following circumstances:

  1. To contact your GP for approval of treatment.

  2. For testimonial on website (under customers approval).

Situations in which we will use your personal information:

We need all the categories of information as listed primarily to allow us to perform our treatment with you and to enable us to comply with legal obligations. In some cases we may use your personal information to pursue legitimate interests of our own or those of third parties, provided your interests and fundamental rights do not override those interests. The situations in which we will process your personal information are listed below.

  • Making a decision about your treatment or appointment.

  • Gathering evidence for possible grievance issues or complaints

  • Dealing with legal disputes involving you, or other employees, workers and contractors, including accidents at work.

  • Complying with health and safety obligations.

  • To prevent fraud.

If you fail to provide personal information:

If you fail to provide certain information when requested, we may not be able to perform the treatment we have entered into with you, or we may be prevented from complying with our legal obligations (such as to ensure the health and safety of you or our practitioners).

Change of purpose:

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Our obligations as an employer:

We will use your particularly sensitive personal information in the following ways:

  • We will use information about your physical or mental health, or disability status, to ensure your health and safety in the workplace and to assess your fitness to receive treatment and to provide appropriate environment.

Do we need your consent?

We do not need your consent if we use special categories of your personal information in accordance with our written policy to carry out our legal obligations. In limited circumstances, we may approach you for your written consent to allow us to process certain particularly sensitive data. If we do so, we will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent. You should be aware that it is not a condition of your contract with us that you agree to any request for consent from us.

Data sharing:

We may have to share your data with third parties, including third-party service providers and other entities in the group.

We require third parties to respect the security of your data and to treat it in accordance with the law.

Why might you share my personal information with third parties?

We will share your personal information with third parties to gain consent when necessary and to consult on certain patient conditions and whether treatment may proceed

Which third-party service providers process my personal information?

"Third parties" includes third-party service providers (including GPs and other specialists).

How secure is my information with third-party service providers and other entities in our group?

All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data security:

We have put in place measures to protect the security of your information. Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Data retention:

How long will you use my information for?

We will only retain your personal information for as so long as you are a patient with us. If at any time you no longer wish to have any more treatments from us your data will be removed after we have received a termination email.  

Rights of access, correction, erasure, and restriction:

Your duty to inform us of changes, it is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your treatment with us.

Your rights in connection with personal information:

Under certain circumstances, by law you have the right to:

  • Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

  • Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us by email.

No fee required:

You will not have to pay a fee to access your personal information (or to exercise any of the other rights).

What we may need from you:

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Right to withdraw consent:

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. In order to withdraw your consent, please contact us by email with request to remove your information (including the legal basis for your belief that your consent can be withdrawn). Once we have received your email that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

 

Changes to this privacy notice:

 

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

If you have any questions about this privacy notice, please contact us.